Solutions Operations Analyst / Revenue

Overview

About The Opportunity

Thi Practice is our Client’s professional services team dedicated to helping digital marketers become the best multi-channel marketers in the industry. The team is home to mobile and digital experts across the strategic and technical disciplines who are the trusted advisors to some of the largest brands around the globe.

As the Solutions Operations Analyst for the Services team, you will manage the intake, resourcing, status and revenue recognition reporting for all Solutions projects. In addition, you will provide project management oversight for key delivery functions and maintain reporting on the functional areas within the Solutions team (e.g. support team metrics). As such, this role balances the use of business metrics and resource activities, project status dashboards, resource availability, and implementation of project management tools and techniques. As the Solutions Operations Analyst, you will maintain the status of all contracted as well as prospective projects.

You will support/influence the design and integration of data across critical business systems in order to compose reporting and insights for proper resource assignment, capacity planning and revenue recognition reporting.

The best part of working with our Client is their culture of strong cross-functional collaboration and highly integrated teams in sales, customer success, product, and marketing to help you succeed.

About You

You are passionate about keeping things organized and continually improving and automating processes. You know that success is in the details. You are energized by working with data and you take pride in solving complex problems. You are comfortable working on a wide range of projects across diverse teams, functions and time zones. You enjoy difficult tasks and thrive on being in the middle of the activity.

Responsibilities

Solutions Operations

• Collaborate regularly with Strategic and Technical Solutions teams to properly allocate resources to new projects.
• Maintain constant understanding of project status (percentage complete, blockers to completion and time remaining) through feedback from consultants and project owners; participate in and advise all stakeholders necessary about project statuses.
• Leverage project status data to maintain visibility into current and future resource availability by resource type; adjust allocations/hours/status based on continuous analysis of on-time delivery estimates.
• Monitor new project pipeline data to determine the future demand for services resources by resource type.
• Assist in the selection and implementation of operations tracking, reporting and alert tools, providing collaborative admin advisement as necessary.
• Provide monthly reporting to the finance team for all completed projects that can be billed and revenue recognized.
• Create and run reports for Strategy and Technology Leads that identify projects that are over budget or off timeline.
• Support business case development for additional team resourcing.
• Manage local delivery partner relationships and oversee all outsourced projects.
• Escalate delivery, performance or revenue issues to relevant Strategic or Technical Team Lead.

Project Management

• Establish and utilize standard project management methods for Airship Solutions to ensure consistency and visibility of project details, measurement and communication.
• Roll-out/train Consultants and Account Managers on the established project management process.

Skills And Experience

• 5 + years of professional experience preferably in an agency or SaaS business model and with an emphasis on marketing technology.
• 3 + years of experience managing projects and working in a project based delivery team.
• Bachelor’s degree or equivalent experience.
• Analytical skills and experience evaluating data and trends to expose insights and opportunities.
• Strong interpersonal skills and desire to work in a dynamic and fast-paced environment.
• Strong organizational, presentation, and communication (written and verbal) skills.
• Proven influencing skills and ability to build rapport and respect across teams.
• Experience building and running Salesforce reports and dashboards.
• Experience with multiple project management tools (Jira, MS Project, Smartsheet, or similar).