Director Customer Success Analytics, Data and Measurement:

Directors are a critical linchpin on the Team, as they oversee and guide the work efforts we execute with customers. Directors lead the daily communications and relationships with clients, and coordinate across internal team members in Customer Success, Modeling and Analytics, and Product Development. Ultimately, Directors are responsible for driving high-quality work that produces true insights and recommendations that tie to measurable client value (vs. simply delivering “data”).


The Director’s general responsibility is to manage the team of people performing day-to-day execution of multiple software and analytics projects.  Some specific responsibilities include:

Customer Relationship Management

  • Own day-to-day customer relationships and deliver increased marketing ROI for the engagement
  • Lead customer conversations and presentations with the goal to gain trusted ongoing relationships with customer and agency teams
  • Develop personal credibility with key customer stakeholders by understanding their organization and assisting in their success
  • Support Executives and Customer Success leadership in developing trusted customer relationships
  • Oversee the delivery of our software and analytics products to customers
  • Act as a “hub leader” by coordinating between team members, setting priorities, and ensuring that everyone is communicating openly, all while fostering a positive team culture
  • Oversee project timeline and roadmap; ensure the project logistics are on track by guiding account executive’s project management; be a hands-on project manager when complex situations arise
  • Translate customer and internal questions into research plan and analytical approach
  • Maintain high standards for accuracy
  • Develop a deep understanding of our software, becoming an expert user and learning its inner workings and nuances
  • Train customers on how to use our softwareCreate and review PowerPoint presentation materials
  • Take ownership over all of the software and analytics delivered to the customer


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