Director Customer Success Analytics, Data and Measurement - LA, CA
OVERVIEW:
Directors are a critical linchpin on the Team, as they oversee and guide the work efforts we execute with customers. Directors lead the daily communications and relationships with clients, and coordinate across internal team members in Customer Success, Modeling and Analytics, and Product Development. Ultimately, Directors are responsible for driving high-quality work that produces true insights and recommendations that tie to measurable client value (vs. simply delivering “data”).
DAY-TO-DAY’s
The Director’s general responsibility is to manage the team of people performing day-to-day execution of multiple software and analytics projects. Some specific responsibilities include:
Customer Relationship Management
- Own day-to-day customer relationships and deliver increased marketing ROI for the engagement
- Lead customer conversations and presentations with the goal to gain trusted ongoing relationships with customer and agency teams
- Develop personal credibility with key customer stakeholders by understanding their organization and assisting in their success
- Support Executives and Customer Success leadership in developing trusted customer relationships
- Oversee the delivery of our software and analytics products to customers
- Act as a “hub leader” by coordinating between team members, setting priorities, and ensuring that everyone is communicating openly, all while fostering a positive team culture
- Oversee project timeline and roadmap; ensure the project logistics are on track by guiding account executive’s project management; be a hands-on project manager when complex situations arise
- Translate customer and internal questions into research plan and analytical approach
- Maintain high standards for accuracy
- Develop a deep understanding of our software, becoming an expert user and learning its inner workings and nuances
- Train customers on how to use our softwareCreate and review PowerPoint presentation materials
- Take ownership over all of the software and analytics delivered to customer
Testimonials
I've hired David twice in the past six months to fill account service positions at our creative shop. Both times David listened closely to our needs, shared market insights and brought highly-qualified candidates to us. ...
Anne Piessens | Vice President of Client Services at White Rhino
When you're looking for a new position, one of the most frustrating aspects can be the waiting and wondering. Am I still a viable candidate? Where do things stand? Did that interview go well? David was one of the most...
Bill Durling | Head of Corporate Communications at Sam's Club
David led the recruiting effort on the search for my role with Capital One. From the start, his energy and drive set him apart. But it was his honesty and candor that I actually valued the most. From the candidate's pers...
Carla Hudson | Chief Marketing Officer at DentalPlans.com
David did a terrific job in helping us to identify strong marketing candidates within a very short timeline. He was extremely positive, professional, and responsive throughout the 2.5 month recruiting process. He was abl...
Carrie Lafferty | Lead Recruiter at EnerNOC
I just finished up a meeting with the new hire that David Honig of Market Search Partners in Boston sourced for me, and I was so inspired I decided to write this recommendation. Having worked online for the last 13 years...
Colby Jone | Founder and CEO of Online medical marketing consultant - full development & programming team
I met Dave several years ago while he was conducting a search for one of his clients. While the position was not right for me, he did take the time to understand my career goals and we kept in touch. Last year Dave told ...
Doug Eckelkam | Vice President, Account Management Supervisor at Putnam Investments
David has always kept in touch with me thru the many years that I have known him. Anytime we needed to hire someone David always knew what we needed for candidates and always presented top notch people who had worked in ...
Elaine LaFratta | Sr. Staff Assistant at Epsilon
David is without a doubt the most proactive and communicative recruiter I have worked with. He was in constant contact throughout the interview process, and provided excellent advice on both how to approach the company I...
Eric Rosenberg | Consultant at Information Builders
I have had a fantastic experience as a MarketSearch candidate. David's candid approach was a time saver (as he ensured I was only considering opportunities that truly aligned with my skill sets and long-term career goals...
Erica Kirwan | President at Kirwan Communications
David Honig is a master at his craft. I have worked with numerous recruiters in the past, while trying to move my career forward, and many of them were excellent. What sets David apart, however, is his strategic thought....
Evan Gerber | Vice President, Mobile at Fidelity Investments
David is a true partner working hard to achieve results for you at every stage of the process. He is knowledgeable, extremely patient and highly focused to provide you the best support. Being new to the process, it was w...
Ganesh Shastri | Online Marketing / eBusiness / Marketing Technologist
David and his firm Marketsearch performed excellent results recruiting an expert in marketing management. He thoroughly discovered our needs and was right on target placing the ideal candidate...
George Otte | George Otte Owner and President, Geeks On Site George hired MarketSearch as a Recruiter in 2012
David used his vast network to help me obtain a fantastic new position. After being unemployed for a year and working with several different recruiters who never followed through, I found David to be one of the best in t...
Ingrid Corona | Marketing Manager
I had a great experience working with David recently. He was very helpful in providing me the information I needed and always followed-up on my questions in a timely manner. David also provided great insight that helped ...
Jason Shniderson | Director of Marketing and Communications at Beacon Partners
I've worked with David at various points during my career and I can honestly say that he's the best when it comes to understanding your strengths and aspirations and matching those with available opportunities. Keeps you...
Jeff Tomaso | Vice President, General Manager - Healthcare at Epsilon
David was instrumental in assisting me in the job search process. He matched me to an ideal opportunity swiftly and with ease. David has great communication skills and provides above average service. He was a pleasure to...
Jessica Allen | Marketing and Communications at Symmetry Partners
David knows how to find the right candidates for employers and the right employers for candidates. David helped me find my current position and without his industry knowledge, resourcefulness, tenacity, and honesty, I wo...
Kathryn Zajac | Experienced Loyalty Marketing Professional
David is by far one of if not the best recruiter I have ever worked with in my career. David placed me at Holland Mark Advertsing 10 years ago. When I found myself in a similar situation in 2009, David was my first phone...
Kristin Toli | Senior Marketing Communications Manager, Liberty Mutual Insurance
David has a very unique and inclusive process backed by superb business data, marketing expertise and keen intuitive sensibilities rarely found in the fast paced recruiting world. Unlike other recruiters, when working wi...
Luis Ruvalcaba | Creative Director at Orangestar Inc.
I have recently partnered with David and Market Search for some tough to fill positions in Searching Marketing. Let me be very clear…. I do not work with agencies on direct hire placements since hiring is done in house...
Mary OReilly | Staffing Client Relationship Manager | Lead Recruiter | ADP | Automatic Data Processing | Dealer Services
It was a pleasure working with David. Always available for questions and ready to provide valuable suggestions/feedback. His knowledge of the job market and companies in the Boston area is outstanding and this surely mak...
Mattia Santin | Global SEO/Social Marketing Manager at adidas group
David is one of the best recruiters around. As a candidate out in the market, David really looked after my best interests. Not only did he take the time to get to understand the type of job and employer I was looking for...
Michael Baldani | Marketing Director at Fidelity Asset Management
Working with David as a candidate was a great experience from start to finish. Unlike most recruiters, David truly listened to my desired types of jobs and work environments. He was knowledgeable about the Boston online ...
Nick Snow | Senior Online Marketing Manager at MD Connect
I cannot recommend David highly enough. He is the kind of professional recruiter you can only hope to work with. Always extra-communicative, insightful and tenacious, working with David has been a fantastic experience....
Paul Molinari | Digital Marketing Strategist
David is one of the best executive recruiters in the business. I've worked with him as both a candidate and an employer, and he's excellent in both roles. As a candidate, you really feel he has your best interests at hea...
Roberta Haber | Director of Marketing, Corporate Sponsorship at WGBH
David is an expert who knows every facet of the job market. Dave not only attends to his clients’ needs but also influences and advises candidates. He is a high-energy person with a positive attitude who acts honestly. I...
Sandra Markussen | Marketing Analytics Professional
Simply put--David is a remarkable recruiter. He has the experience and ability to find and place the right candidate in the perfect position. He asks all the right questions and digs deep to make sure that the match is s...
Shannon Aronson | VP, Digital Strategic Consulting at Epsilon
David is a trusted and reliable partner. I've worked with him for nearly a decade and he's always been able to deliver for me and my clients. His can-do attitude, insight and accountability are attributes that I have gro...
Sheri Taylor Gilchrist | Vice President, Director of Relationship Marketing at Eaton Vance
Recently I have had the pleasure of working with David and through my experience it is apparent that David is a true professional whomever he interacts with and is highly skilled at locating talent and building the conne...
Somu Vadali | VP Product Management at Healthrageous, Inc.
David was great to work with. He is highly responsive and eager to help place the right people in the right positions. I would recommend his services to any company or professional looking for career advancement....
Stephanie Brown – Purtell | VP, Management Supervisor at Bluefish
I recently had the pleasure of working with David as a candidate. When it comes to recruiting for marketing roles, David “knows his stuffâ€. He understands the nuances of marketing that most recruiters do not, so the ...
Susan Worthy | Head of Provider Marketing, Accountable Care Solutions at Aetna
When I am looking to hire, looking for a job myself, or just want to know what is going on is the market, David is my first call. He is an experienced, well connected recuriter who knows the marketing and technology indu...
Susanne Hensel-Goodwin | iKnowtion
David is an extraordinary recruiter. He has a wealth of experience and the ability to identify quality talent, and place them in positions at organizations that provide the best suited culture and career growth developme...
Wayne Griffith | Global Digital Marketing Analytics Strategy at Hasbro
I was presented with opportunities through MarketSearch. David prepared best for all my meetings. He is keeping strong communications between myself and the Client. He follows well everything up quite well. I would like ...
Ye (Angel) Pan | Analyst at KBM